Home North
Effective Date: Jan 1st, 2025
Home North (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy and maintaining transparency regarding how we collect, use, store, and safeguard your personal information. This Privacy Policy describes the types of information we collect, how it is used, and your choices regarding that information.
This policy applies to our website, landing pages, booking systems, online forms, SMS/email communications, AI chat or voice agents, and all related digital services provided by Home North.
Home North does NOT share customer opt-in information—including phone numbers, messaging consent data, or SMS subscription details—with any third parties or affiliates for marketing, promotional, or unrelated purposes.
All text messaging originator opt-in data is kept strictly confidential and used solely for delivering the messages you have expressly consented to receive.
We collect both personal and non-personal information from users through our website, forms, appointment systems, communication tools, and automated systems.
This may include:
Full name
Email address
Phone number
Physical or mailing address
Birthdate (if provided)
Business or employment information
Payment information (processed securely through third-party processors)
Opt-in/consent records for SMS, email, and other communications
Form submissions, support requests, or service inquiries
IP address
Browser and device details
Cookies and tracking technology
Click activities and page views
Website usage analytics
Approximate location (based on IP)
Collected through:
SMS/text messaging
Phone calls (including call recording where legally permitted)
Live chat and AI chatbots
Social media interactions
Booking forms and automated reminders
May include:
Message content
Timestamps
Session history
Support transcripts
Appointment info
Customer service notes
If we use AI-powered systems, we may collect:
Chatbot conversation content
Automated call interactions
Lead qualification notes
Customer service automation logs
We do not use this data to train public AI models.
Home North uses your information to:
Provide our products and services
Process transactions, bookings, and customer requests
Communicate with you about appointments, reminders, updates, and support
Send marketing campaigns (when consent is provided)
Improve website functionality and optimize user experience
Maintain accurate communication and consent preferences
Analyze performance and website usage trends
Detect and prevent fraud or unauthorized activity
Enhance efficiency using automation or AI systems
We only use your information as permitted by law and as described in this policy.
By opting into our SMS services:
You confirm consent to receive messages
We record your opt-in action with date/time and method
We comply with TCPA, CTIA, CASL, and all applicable regulations
You may opt out at any time by replying “STOP”.
Once processed:
You will receive a confirmation
No further messages will be sent unless you opt back in
All opt-out requests are processed within 24 hours.
Message frequency varies depending on:
Appointments
Requests
Interactions
Support
Service-related updates
We do not send promotional SMS without explicit consent.
Reply “HELP” or contact us at [email protected].
Standard messaging/data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Supported carriers include major and regional U.S./Canadian providers.
We do not share SMS opt-in data with:
Third parties
Affiliates
Marketing partners
SMS data is used exclusively for delivering messages you consented to receive.
We do not sell, rent, or trade your personal information.
We may share your information only with:
Trusted vendors who support our operations, including:
Payment processors
Scheduling tools
CRM systems
SMS/email delivery providers
Hosting services
Analytics platforms
Customer support systems
These providers must comply with strict confidentiality and data protection requirements.
We may disclose data if required:
By law
For regulatory compliance
Under court order
To protect our rights or prevent harm
In the event of:
Merger
Acquisition
Asset transfer
Your information remains protected under this policy.
Note: SMS opt-in and consent data is never shared except with providers required to deliver the messages themselves.
We implement industry-standard security measures:
Encryption of sensitive data (in transit & at rest)
Secure access controls
Two-factor authentication for internal systems
Regular security audits and vulnerability monitoring
Secure backups & disaster recovery
Staff training in privacy & compliance
Breach response protocols
No electronic method is 100% secure, but we follow best-practice standards to protect your information.
We use cookies and similar technologies to:
Analyze site performance
Improve user experience
Personalize interactions
Track conversions
Support advertising campaigns (if applicable)
Measure marketing effectiveness
You may disable cookies via your browser; however, doing so may limit certain functionality.
Depending on your location, you may have the right to:
Access your personal information
Correct or update inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Opt out of SMS/email
Request details on how your data is used
File a privacy complaint with local authorities
To exercise your rights, contact us using the information below.
Our website may contain links to other websites.
We are not responsible for:
Their content
Their security
Their privacy practices
We encourage you to review their policies.
This Privacy Policy applies only to Home North.
We may update this policy from time to time.
When changes occur:
The updated policy will be posted on our website
The “Effective Date” will reflect the latest version
For significant updates, we may notify you via email or on-site notice.
For questions or privacy requests, contact us at:
Home North
Phone: (807) 285-4606
Email: [email protected]
Website: https://homenorth.ca
By using our website and services, you acknowledge and agree to this Privacy Policy.